Standard Terms and Conditions
These terms and conditions apply to Services provided by Principle Defence Ltd (company number 13778362), of 69 Knowl Piece, Wilbury Way, Hitchin, SG4 0TY, VAT number 918160136 (“Principle Defence Ltd” or “we” or “us”).
These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Taught Course, Consulting Services and all other transactions made from the website or other platform owned and operated by Principle Defence Ltd.
Definitions
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machined readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the disclosing party, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Course Materials” means the information provided by Principle Defence Ltd to accompany a course provided as part of the Services in hard copy or electronic form.
“Consulting Services” means any security and/or privacy services delivered by Principle Defence Ltd and detailed in a Statement of Work.
“Fees” means the fees paid by you to Principle Defence Ltd for the Services.
“Intellectual Property rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Taught Course” means a course taught by us in a classroom setting to which you attend in person.
“Training Services” means the provision of the Online Course, Taught Course, Course Materials and Consulting Services together with such other services as agreed from time to time and purchased by you through the Website, by telephone, or via email.
“Website” means www.principledefence.com.
“You” means the individual or organisation purchasing the services.
2. The Services
2.1 A description of the Services is available on our Website and will be described in detail in a Statement of Work, which will be agreed with you. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website and the Codes of Ethics our team are subject to through various governing bodies.
2.2 We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to You that you will obtain a particular result on audits or assessments from your purchase and completion of any of the Consulting Services. Nor do we make any guarantee to You that you will obtain a particular result, employment opportunity from your purchase and completion of any of the Training Services.
3. Ordering Services
3.1 In order to purchase any of the Training Services on-line you must register for an account with us and/or the Awarding Body and Exam Provider via the Website.
3.2–3.5 When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions. A legally binding agreement comes into existence when we have: (a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and (b) received payment of the relevant Fees from you in accordance with clause 5 below.
3.6 Where your order consists of multiple Online Courses or multiple Taught Courses, each individual course will be treated by us as a separate offer to purchase.
3.7 Examinations are provided by a partner of the Awarding Body and may require a user to sign up for an account. You should review their Terms and Conditions to ensure you agree with them.
3.8 Where the training is to be delivered onsite, it is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. Principle Defence reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.
3.9 Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.
4. Cancellation and Variation
4.1 If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.
4.2 There is no other right to cancel or vary your purchase of Services and any other cancellation and/or variation of course dates will be at the entire discretion of Principle Defence Ltd.
4.3 Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of Principle Defence.
4.4 The location and course date of the course will be advised upon booking. Principle Defence reserves the right to change the location and will advise the customer as soon as the change is known.
5. Fees
5.1 The Fees for the Services shall be as set out on the Website. Prices may vary from time to time, due to the dynamic nature of our business. Price changes will not be applied retrospectively.
5.2 Unless otherwise specified at the time of purchase, all Fees are exclusive of VAT or other local taxes.
5.3 Fees shall be exclusive of any amounts payable to any professional body for registration and examination entry. These are payable by you directly to the relevant professional body.
5.4 Fees for the Service selected by you on the Website shall be debited from your credit/debit card at the time of purchase. Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.
5.6 You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.
5.7 The course fee includes trainer’s time, provision of training rooms and necessary facilities (unless courses are fully online; i.e. virtual training or e-Learning), all necessary training materials and, as appropriate, morning, lunch and/or afternoon refreshments.
6. Cancellations
6.1 Unless written cancellation is received at least 14 working days before the start date of the course, the full fees are payable in full and non-refundable.
6.2 All cancellations made between 0–14 working days prior to the course start date are subject to a 100% cancellation fee.
6.3 Any refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.
6.4 Principle Defence Ltd (and our selected training partners) reserve the right to cancel courses but will endeavour not to do so within ten working days of the start of the course.
6.5 If a course is cancelled we shall, at our discretion, reschedule the cancelled course within four months or refund in full the fees paid.
7. Substitution of Delegates / Re-scheduling of In-House Courses
7.1 Delegates can be transferred from one course to another, or alternative delegates can be substituted for those already booked on a course, and in-house course dates can be rescheduled under the following conditions: (a) No fee where we receive written notification more than 21 days before the start of the relevant training course. (b) 15% transfer fee where written request is received between 21 and 14 days before the start. (c) 25% transfer fee where written request is received between 14 and 8 days before the start. (d) 50% transfer fee where a transfer request is received 7 days or less before the start.
Where the course booking is for multiple delegates, the names of delegates must be provided to us five working days before the start of the course. Failure to do so will invoke the cancellation clauses above and a 100% cancellation fee will apply.
8. Liability
8.1 Although Principle Defence Ltd aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
8.3 Subject to clause 8.4 below, Principle Defence Ltd’s total liability arising from or in connection with these terms and conditions shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.
8.4 Nothing in this Agreement shall exclude or limit Principle Defence Ltd’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
8.5 No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
9. Intellectual Property
9.1 All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Principle Defence Ltd or its licensors.
9.2 You are not authorised to: copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission; record on video or audio tape or relay by videophone or other means the Online Course or Taught Course given; use the Course Materials in the provision of any other course or training whether given by us or any third party trainer; remove any copyright or other notice of Principle Defence Ltd on the Course Materials; modify, adapt, merge, translate, disassemble, decompile, or reverse engineer any software forming part of the Online Courses.
9.3 We grant you a limited, non-transferable, non-exclusive licence to use the Course Materials for the sole purpose of completing the Online Course or attending the Taught Course.
10. Confidentiality
Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it. This clause shall continue notwithstanding termination of these terms and conditions.
11. Termination
Either party may terminate this agreement on written notice. Upon termination, all licences granted hereunder shall immediately cease and you shall return or destroy all Course Materials in your possession.
12. Assignment
Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.
13. Entire Agreement
These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral.
14. Force Majeure
Principle Defence Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
15. Assignment (by Principle Defence)
We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.
16. Data Protection
The nature of the Services means that we will obtain, use and disclose certain information about you (“Data”). By purchasing the Services you agree to this Use. We will store your data and use it to contact you and provide you with details of Services purchased and as required during normal provision of the course. We will not pass any personal data onto anyone outside of Principle Defence Ltd. If you wish to change or update the data we hold about you, please contact us.
17. Law and Jurisdiction
This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.
