Table of Contents

Standard Terms and Conditions

These terms and conditions apply to Services provided by Principle Defence Ltd (company number 13778362), of 69 Knowl Piece, Wilbury Way, Hitchin, SG4 0TY, VAT number 918160136 (“Principle Defence Ltd” or “we” or “us”). 

These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Taught Course, Consulting Services and all other transactions made from the website or other platform owned and operated by Principle Defence Ltd. Please read these terms and conditions carefully before purchasing an Online Course and/or Taught Course, Consulting Service or other transaction on our website or other platform operated by Principle Defence Ltd and print off a copy for your records. 

Transactions may be initiated by your interacting directly with the website or by your instructing us (through email, live chat, telephone or any other medium) to process a transaction on your behalf. These T&Cs also apply to all transactions completed offline that involve products and services described online on the Principle Defence Ltd website. 

If there is any conflict between our Website Disclaimer, these terms and conditions, Statement of Works and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course then the conflict shall be resolved by applying the following order of priority: 

1. Course specific terms and conditions or Statement of Work
2. These Standard Terms for the Purchase of Online and Taught Courses, or Consulting Services; 
3. Website Disclaimer

For purchases via our website, by clicking the “Accept” button you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us. 


“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machined readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party. 

“Course Materials” means the information provided by Principle Defence Ltd to accompany a course provided as part of the Services in hard copy or electronic form. 

“Consulting Services” means any security and/or privacy services delivered by Principle Defence Ltd and detailed in a Statement of Work.

“Fees” means the fees paid by you to Principle Defence Ltd for the Services. 

“Intellectual Property rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world. 

“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely. 

“Taught Course” means a course taught by us in a classroom setting to which you attend in person. 

“Training Services” means the provision of the Online Course, Taught Course, Course Materials and Consulting Services together with such other services as agreed from time to time and purchased by you through the Website, by telephone, or via email. 

“Website” means

“You” means the individual or organisation purchasing the services. 

2. The Services

2.1 A description of the Services is available on our Website and will be described in detail in a Statement of Work, which will be agreed with you. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website and the Codes of Ethics our team are subject to through various governing bodies. 

2.2 We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to You that you will obtain a particular result on audits or assessments from your purchase and completion of any of the Consulting Services.  Nor do we make any guarantee to You that you will obtain a particular result, employment opportunity from your purchase and completion of any of the Training Services.

3. Ordering Services

3.1 In order to purchase any of the Training Services on-line you must register for an account with us and/or the Awarding Body and Exam Provider via the Website. If you already have an account with us you can log into your account using your username and password. You must, register for an account to access your course on-line and/or to gain membership with the Awarding Body / Exam Provider. 

3.2 When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions. Principle Defence Ltd reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below. 

3.3 When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions.  Principle Defence Ltd reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.

3.4. Following receipt by us of your order for Services via the Website we will contact you confirming receipt of your order. 

3.5. A legally binding agreement between us and you shall come into existence when we have :

(a)    accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b)    received payment of the relevant Fees from you in accordance with clause 5 below. 

3.6. Where your order consists of multiple Online Courses or multiple Taught Courses , each individual course will be treated by us as a separate offer to purchase.  Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.

3.7 Examinations are provided by a partner of the Awarding Body and may require a user to sign up for an account. You should review their Terms and Conditions to ensure you agree with them. 

3.8 Where the training is to be delivered onsite, it is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. Principle Defence reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.

3.9 Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.

4. Cancellation and Variation

4.1. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

4.2. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Principle Defence Ltd.

4.3 Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of Principle Defence.

4.4 The location and course date of the course will be advised upon booking. Principle Defence reserves the right to change the location and will advise the customer as soon as the change is known.

5. Fees

5.1. The Fees for the Services shall be as set out on the Website.  Prices may vary from time to time, due to the dynamic nature of our business. Price changes will not be applied retrospectively. 

5.2. Unless otherwise specified at the time of purchase, all Fees are exclusive of VAT or other local taxes.

5.3. Fees shall be exclusive of any amounts payable to any professional body for registration and examination entry.  These are payable by you directly to the relevant
professional body.

5.4. Fees for the Service selected by you on the Website shall be debited from your credit / debit card at the time of purchase.  Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.

5.6. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

5.7 The course fee includes trainer’s time, provision of training rooms and necessary
facilities (unless courses are fully online; i.e. virtual training or e-Learning), all necessary training materials and, as appropriate, morning, lunch and/or afternoon refreshments.

6. Cancellations

6.1 Unless written cancellation is received at least 14 working days before the start date of the course, the full fees are payable in full and non-refundable.

6.2 All cancellations made between 0-14 working days prior to the course start date are subject to a 100% cancellation fee.

Any refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

6.4. Principle Defence Ltd (and our selected training partners) reserve the right to cancel courses but will endeavour not to do so within ten working days of the start of the course. 

6.5. If a course is cancelled we shall, at our discretion, reschedule the cancelled course within four months or refund in full the fees paid. 


7. Substitution of delegates/Re-scheduling of in house courses

7.1 Delegates can be transferred from one course to another, or alternative delegates can be substituted for those already booked on a course, and in-house course dates can be rescheduled under the following conditions:

 a.      There is no fee where we receive written notification more than 21 days before the start of the relevant training course.

      Where the written request is received between 21 and 14 days before the start of the training course, there is a 15% transfer fee.

       Where the written request is received between 14 and 8 days before the start of the training course, there is a 25% transfer fee.

      Where a transfer request is received 7 days or less before the start of the training course, there will be a 50% transfer fee

      Where the course booking is for multiple delegates, the names of delegates must be provided to us five working days before the start of the course.   Failure to do so will invoke the cancellation clauses above and a 100% cancellation fee will apply.


8. Liability

8.1. Although Principle Defence Ltd aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

8.2. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  Subject to clause 8.3 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

8.3. Subject to clause 8.4 below, Principle Defence Ltd’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.

8.4. Nothing in this Agreement shall exclude or limit Principle Defence Ltd’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

8.5. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

9. Intellectual Property

9.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Principle Defence Ltd or its licensors, whether adapted, written for or customised for the Client or not.

9.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given;

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of Principle Defence Ltd on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses. 
Breach by you of this clause 9.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

9.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.

9.4 Each party agrees that money damages alone would not be an adequate remedy for the breach of provisions of the clause above and Principle Defence shall be entitled to seek any legal remedy or relief to prevent any breach, or anticipated breach, by the Client or their delegate as is deemed proper by a court of competent jurisdiction. This right shall be in addition to Principle Defence’s other rights in law or in equity


10. Confidentiality

10.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

10.3. This clause shall continue notwithstanding termination of these terms and conditions.


11. Termination

10.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

10.3. This clause shall continue notwithstanding termination of these terms and conditions.


12. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

13. Entire Agreement

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral..  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

14. Force Majeure

Principle Defence Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

15. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

16. Data Protection

16.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

16.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.

16.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles. We will not pass any personal data onto anyone outside of Principle Defence Ltd.

16.4 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

16.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

16.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

16.7. Principle Defence Ltd endeavour to take all reasonable steps to protect your personal Data, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

16.8. If you wish to change or update the data we hold about you, please contact us.


17. Law and Jurisdiction

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

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